RugsTown.com offers a 30-Day return on all our rugs.
To initiate a return, click on the "Contact Us" link at the bottom of this page. Please provide your order number or the full name and phone number used on the order. You may also email us at: firstname.lastname@example.org.
For your return, you will be provided with a Return Authorization Number (RA#) and an email with complete instructions on where to ship your merchandise.
Please note: unless the rug is damaged, or the wrong item received, the buyer, is responsible for return shipping. if the item received with damage or defect, images of the issue are required to be sent to the claim department to process the pickup/replacement claim.
You are responsible for selecting a carrier who provides tracking, as well as the return shipping charges. Insurance is not required but is highly recommended in case the item got lost by the freight.
Please note, our return policy excludes samples, custom-made rugs, clearance items, and opened rug pads.